Privacy Policy
Last updated: February 2025
At Ruvenza ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (ruvenza.shop) and place an order.
1. Information We Collect
When you place an order on our website, we collect the following personal information:
- Full Name — to process and deliver your order
- Phone Number — to contact you regarding your order and delivery
- Delivery Address — to ship your order to the correct location
- City — to determine delivery logistics and timeline
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you about your order status
- To handle exchange requests and customer support inquiries
- To improve our website and services
- To comply with legal obligations
3. Google Ads & Conversion Tracking
We use Google Ads and Google conversion tracking to measure the effectiveness of our advertising campaigns. This involves:
- A Google tracking code (gtag.js) is placed on our website
- When you place an order, anonymized conversion data is sent to Google
- We use Enhanced Conversions, which sends hashed (encrypted) versions of your data (such as phone number, name, and city) to Google to improve conversion measurement accuracy
- This data is transmitted securely using SHA-256 hashing and cannot be reversed to reveal your original information
- Google uses this data solely for conversion attribution and ad optimization
For more information about how Google handles data, visit Google's Privacy Policy.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Delivery partners — to ship your order
- Google Ads — for conversion tracking as described above
- Legal authorities — if required by law
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Google Ads may also set cookies for conversion tracking and remarketing purposes. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications
8. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: support@ruvenza.shop
Address: Street 3, Phase 5, DHA, Karachi, Pakistan