Terms & Conditions
Last updated: February 2025
Please read these Terms & Conditions carefully before using the Ruvenza website (ruvenza.shop). By accessing or using our website, you agree to be bound by these terms.
1. General
Ruvenza operates from Karachi, Pakistan and sells beauty and skincare products through its website. By placing an order on our website, you confirm that you are at least 18 years of age or have parental consent.
2. Products & Pricing
- All product descriptions and images are as accurate as possible, but we do not guarantee that colors or details displayed on your screen will exactly match the physical product
- Prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice
- We reserve the right to modify or discontinue any product at any time
3. Orders & Payment
- All orders are processed on a Cash on Delivery (COD) basis
- By placing an order, you agree to pay the full amount upon delivery
- We reserve the right to cancel or refuse any order at our discretion
- Order confirmation does not guarantee product availability
4. Delivery
- We offer free delivery across Pakistan
- Delivery times typically range from 2-5 business days depending on your location
- Delivery times are estimates and not guaranteed
- Risk of loss passes to you upon delivery of the product
5. Exchange Policy
We offer a 7-day exchange policy. Please refer to our Refund & Exchange Policy for complete details.
6. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Ruvenza and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
7. Limitation of Liability
Ruvenza shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability shall not exceed the amount paid for the product in question.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.
9. Governing Law
These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.
10. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our website constitutes acceptance of the updated terms.
11. Contact
If you have any questions about these Terms & Conditions, please contact us at support@ruvenza.shop.