Refund & Exchange Policy

At Ruvenza, customer satisfaction is our priority. Please read our exchange policy carefully before placing your order.

7-Day Exchange Policy

We offer a 7-day exchange policy from the date of delivery. If you are not satisfied with your product, you may request an exchange within 7 days.

Exchange Conditions

To be eligible for an exchange, the following conditions must be met:

• The exchange request must be made within 7 days of receiving your order
• The product must be in its original packaging
• The product must be unused and in the same condition as received
• All accessories, manuals, and free gifts must be included

How to Request an Exchange

1. Email us at support@ruvenza.shop with your order details
2. Include your full name, phone number, and reason for exchange
3. Our team will respond within 24-48 hours with exchange instructions
4. Ship the product back to our address (shipping costs for returns are borne by the customer)
5. Once we receive and inspect the product, we will ship the replacement

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@ruvenza.shop with photos of the damage. We will arrange a free exchange for damaged/defective items.

Non-Exchangeable Items

• Products that have been used or show signs of wear
• Products without original packaging
• Exchange requests made after 7 days of delivery

Refund Policy

We currently do not offer cash refunds. All eligible returns will be processed as exchanges only.

Contact Us

For any questions regarding our exchange policy, please reach out to us at support@ruvenza.shop.